- Accessible 24/7 all year through
- Person centred individual care
- Respectful and dignified care
- Consistent, dependable and reliable quality care
- Flexibility and quick adaptability to changing needs
- Uphold and maintain best practice
- Compassionate, caring and competent care
- Responsive to your needs, wishes and preferences
- Safe systems of work
- Competent, skilled and vetted care staff
- Transparent, open and frank